Being truly passionate about branding, I completely believe in the fact that branding does more to a product that anything else.But on the other side, some things also make me ponder on whether there should be a limit to the expenditure made on branding and most importantly RE branding. With the new ‘Airtel’ Logo being the talk of the town and discussions in all B-Schools and otherwise, It really makes me think that has Airtel achieved what it wanted to by rebranding itself?
This brings us to a completely new dimension on how should the success of a branding exercise be measured. Being aware about a couple of these techniques myself, I still feel that branding is too abstract an action to measure on a scale. Right from the definition of branding that says,’ to occupy a space and position in the mind of the consumers ‘ to everything that is known, learnt and written about branding is quite abstract and difficult to measure .
The agency who designed the new logo for Airtel got ’12 crore’ rupees for doing so, How on earth did they come with a price like that, I mean it could have been less or more, How did airtel come to a conclusion that 12 crore would be worth investing which would be then followed by a 300 crore plus campaign to ensure that the ‘NEW IDENTITIY ‘gets registered in the MINDS of the consumers.
It is justified in some cases when companies need it to reposition themselves and look young and global, re-branding helps them to do so, thus all the past grievances and concerns about the firm is erased and the consumers look at the company in a new light .for e.g.:- Bank of Baroda, union bank, BSNL, Air India and even lifebuoy for that matter that were growing, expanding and moving to new market segments, re-branded themselves. Recently even UTV changed their logo after their new CEO took over.
But what about companies like Airtel who were already doing quite well. They re-branded themselves as a preparation to enter the International Market. Is it not better if they focus more on their offerings and services in order to make a splash in the International market as they could have shown literature, facts, photos and videos as an evidence of their service quality, customer satisfaction and likeability to the brand back in India (with the old logo) .
What about companies like Coca cola and Mc Donalds who have been continuing with the same logo and have created a strong affiliation towards it from its consumers. There is some kind of an attachment that goes with it. In fact in some cases people might stop purchasing a brand if its logo is changed as they are so used to it.What about the strong worldwide association of the golden arches (Mc Donalds) , or the swoosh (Nike) or the fonts in which coke and Cadburys is written , can we imagine these things done or presented in some other form , by rebranding a successful product aren’t we losing out on the basic objective of branding. Instead of a quick recall, a consumer would get confused with the brand and it would not in any case be in its top of the mind recall .
So is Re-branding or repositioning important, or is it just one of the measures to either:-
· Motivate one’s own workforce by giving them fresh atmosphere and feel at work,
· Make its consumers forget the grievances and the bad experiences they had with the company,
· Or most importantly to Satisfy the EGO of the newly joined CEO who wanted to bring a fresh change in the organization.
I say,
Re Branding is important and can put life back into a dead organization but doing it for an organization that is doing well?Think about it :-)